WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

Privacy Policy

privacy policy sets out how to use and protect any information that you give when you use this website and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. Data controller and representative

Suorin implements the processing of personal data listed below through its website. Eve(info@suorin.com)is the designated representative of Suorin in the EU in accordance with Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data (the “GDPR”). Please read carefully the following privacy policy which provides you, as the user of the Website (the “User” or “You”), with the relevant information regarding the various processing of personal data implemented by Suorin, in accordance with GDPR.

2. Data processing implemented by Suorin

2.1 Processing of personal data related to your visit to our website

When the User visits our Website, Suorin implements a processing of personal data as follows:

2.1.1 Personal data collected

Regarding this processing, Suorin collects the following personal data through the collection forms in the ordering process or other processes.

- Name;
- Gender;
- Age;
- Email address;
- Address;
- Country;
- Postal code;
- Phone number;
- Company name and industry you work for;
- Information we get from your visit to our websites. We collect information about how you visit our websites (including the webpage that led you to a Suorin website, the search terms entered into a search engine that led you to a Suorin website);
- Information we get from your use of our products. We collect information about the products that you use and how you use them, including but not limited to battery device model, firmware version, upgrade ROM firmware program info, upgrade operation logs;
- your product serial number;
- Content of customer support communications.

2.1.2 Purpose and legal basis of the processing Suorin use the information we collect about you for the following purposes: For Verifying your identity and Providing customer service or support; Analyze your use of our websites and products to better understand how they are being used so we can improve our services and the user experience and engage and retain users.

2.1.3 Recipients of the personal data We may also transmit your personal information to companies that help us to run our business by processing personal information on our behalf of us for the purposes identified above. Such companies include server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers. In addition, Suorin may disclose the User’s personal data:
- if Suorin is under a duty to disclose or share such personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety of its business, its customers or others;

2.1.4 Transfer of personal data The collected personal data may be transferred by Suorin to recipients which are located outside the European Union and such destinations may not have laws which protect the User’s personal data to the same extent as in the European Union. Suorin ensures that the User’s personal data processed by Suorin or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing, and any processing which is inconsistent with the purposes set out in this privacy policy. Please find below the relevant information on transfer:
- Suorin may transfer the collected information to providers of third-party email delivery service to send promotion emails, or to other marketing platforms and service providers to complete relevant service;
- Suorin may use third-party track tools (such as Adwords, Bing, Bugsplat, Criteo, Disqus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora, JPUSH) to track the information on how users use the products and websites, such information will be stored in third-party servers. Such third-party track tools may send the data analysis report to Suorin for Suorin’s above-mentioned purpose;
- Suorin may store the collected information on the servers leased from providers of third-party server service.

2.1.5 Duration of the storage Suorin will store the collected personal data for the duration of the contract and 60 days after the termination of the contract. Beyond this duration, in order for Suorin to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant personal data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation.

2.2 Processing of personal data related to comments areas

When the User decides to comment on a Suorin product through the Website, Suorin implements a processing of personal data as follows:

2.2.1 Personal data collected Regarding this processing, Suorin collects the following personal data:
- Email address;
- Name or nickname;
- profile photo;
- Other potential personal information provided by the User through its comment (age, location, etc.);
- The content of your comment.

2.2.2 Purpose and legal basis of the processing This processing is implemented by Suorin in order to improve its products and provide consumers and potential consumers with better and more transparent information about Suorin products. Said comments and the related personal data are provided by the User on a voluntary basis so that the processing of the collected personal data relies on the User’s consent. Suorin may use the comments (with your relevant information) you post for marketing purposes in order for others to better understand and use our products.

2.2.3 Recipients of the personal data Suorin may transmit the collected personal data to third-party email delivery service providers, social media, other marketing platforms, and service providers.

2.2.4 Transfer of personal data The collected personal data are transferred by Suorin to recipients who are located outside the European Union and such destinations may not have laws that protect the User’s personal data to the same extent as in the European Union.
Suorin ensures that the User’s personal data processed by Suorin or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing, and any processing which is inconsistent with the purposes set out in this privacy policy. Please find below the relevant information on transfer:
- Suorin may transfer the collected information to providers of third-party email delivery services to send promotion emails, to other marketing platforms and service providers to complete relevant services.
- Suorin may store the collected information on the servers leased from providers of third-party server service.

2.2.5 Duration of the storage Suorin will store the collected personal data for not more than 5 years after the collection.

2.3 Processing of personal data related to newsletters and advertising emails

The User may want to subscribe to Suorin’s newsletter in order to be provided with information and news regarding Suorin products. In this case, Suorin implements a processing of personal data as follows:

2.3.1 Personal data collected Regarding this processing, Suorin only collects your provided information such as the User’s email address, name or nickname, country, preferred product, and your operation to the promotion emails.

2.3.2 Purpose and legal basis of the processing Suorin implements the processing of personal data in order to provide consumers and potential consumers with information and news regarding Suorin products. The subscription to Suorin’s newsletter and the related provision of personal data is made on a voluntary basis so that the processing of the collected personal data relies on the User’s consent.

2.3.3 Recipients of the personal data Suorin may transmit the collected personal data to providers of email delivery service and other service providers such as data analysis providers and server providers.

2.3.4 Transfer of personal data The collected personal data are transferred by Suorin to recipients who are located outside the European Union and such destinations may not have laws that protect the User’s personal data to the same extent as in the European Union.
Suorin ensures that the User’s personal data processed by Suorin or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing, and any processing which is inconsistent with the purposes set out in this privacy policy. Please find below the relevant information on transfer:
- Suorin may transfer the collected information to providers of email delivery service providers to send newsletters or promotion emails.
- Suorin may store the collected information on the servers leased from providers of server service.
- Suorin may use third-party track tools(such as Google Analytics) to track the information on the user’s operation to the advertising emails, such information will be stored in third-party servers. Such third-party track tools may send the data analysis report to Suorin for Suorin’s above-mentioned purpose.

2.3.5 Duration of the storage Suorin will store the collected personal data for 3 years from their collection or from the last contact from the User (whichever is later). At the end of this 3 years time period, Suorin may contact the User in order to know if the User wishes to keep receiving commercial information from Suorin. In case Suorin would not receive any positive and explicit answer from the User, the personal data would be deleted or archived in accordance with the applicable legislation.

2.4 Cookies and trackers

When the User consults the Website, Suorin implements cookies and other trackers on the User’s device. Cookies are small pieces of data that are downloaded to the User’s computer or mobile device when the User visits Suorin’s Website.

When the User consults the Website, Suorin implements cookies in order to better understand what services are valuable to our customers and to improve the Website. Cookies let the web page server know that the User has returned to this site. Cookies also can determine other information, such as the daily visitors to our website and the pages of the site most frequently visited. Cookies are unique and can only be read by the server that assigns them. They cannot be executed as code or deliver viruses.

Users have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HubSpot Subscription Service or the Websites you visit. HubSpot keeps track of the Websites and pages you visit within HubSpot, in order to determine what portion of the HubSpot Website or Subscription Service is the most popular or most used. This data is used to deliver customized content and promotions within the HubSpot Website and Subscription Service to customers whose behavior indicates that they are interested in a particular subject area.

Objection to cookies can result from the setting of the User’s browser, as provided below:
-Google Chrome
-Mozilla Firefox
-Safari
-Internet Explorer
-Opera

3. User’s rights

To the extent required by the law of your jurisdiction, you may have the below rights. Before you exercise the below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate the below rights.

Rights Content The right to be informed The User has the right to be provided with clear, transparent, and easily understandable information about how Suorin collects and uses personal data and its rights. This is the reason why Suorin is providing the User with the information in this privacy policy.
The right of access The User has the right to obtain access to its personal data (if Suorin is processing it), and other certain information (similar to that provided in this privacy policy). The right to rectification The User is entitled to have their personal data corrected if it’s inaccurate or incomplete. The right to erasure This ‘the right to be forgotten enables the User to request the deletion or removal of its personal data where there’s no compelling reason for Suorin to keep using it. This is not a general right to erasure; there are exceptions. The right to restrict processing Under certain circumstances, the User has the right to ‘block’ or suppress further use of its personal data. The right to data portability The User has the right to receive its personal data provided to Suorin in a structured, commonly used, and machine-readable format and has the right to transmit those data to another controller. The right to object to processing The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data. The right to lodge a complaint The User has the right to lodge a complaint about the way Suorin handles or processes its personal data with its national supervisory authority (in France, the CNIL). The right to withdraw consent If the user has given consent for a specific processing of its personal data implemented by Suorin, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything Suorin has done with the User’s personal data with its consent up to that point is unlawful). The right to define instructions The User has the right to define general or specific instructions regarding the storage, deletion, and use of personal data after death.

4. Revision of this Privacy Policy

Occasionally, we may change this privacy policy (or other documents related to the privacy policy) to allow Suorin to use or share your personal data in a different way. If we do, the links to the policy on our websites (which are generally found in the footer of the website) will indicate that the policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

5. Contacting Suorin

If the User needs to contact Suorin for any reason (including to exercise any of its rights in relation to data protection as set out above) please contact info@Suorin.com. Suorin will act on the User’s requests and provide information free of charge, except where the requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case Suorin may charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested), or refuse to act on the request.